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Vehicle Technician / Product Support Engineer

Manchester, Greater Manchester, England

up to £23k per annum

Permanent

Vehicle Technician / Product Support Engineer

Location: Manchester

Salary: up to £23,000 per annum

We're looking for petrol heads and car enthusiasts to join the UK's leading online automotive petrol & diesel tuning box specialists.

TDI Tuning is a dynamic and fast paced leading global player in the automotive tuning sector. We are looking for an Engineer to join our busy team based in Manchester. Reporting to the Technical Manager, the Engineer will carry out vehicle installations and provide a high level of customer support to all clients both at installation and after-sales to ensure a positive customer experience.

Responsibilities of the Vehicle Technician / Product Support Engineer:

* Working to the Technical teams' vehicle calendar, ensuring vehicle installations/modifications are completed on time and are prioritised correctly
* Completing vehicle installations and tuning modifications/updates to customers' vehicles
* Programming and re-programming tuning systems
* Picking and assembling tuning systems
* Providing day to day customer support via telephone and email to clients installing products and troubleshooting issues
* Providing an exceptional after-sales support service by resolving customer issues timely and effectively
* Recording all product issues/faults on the Ticketing system to track and monitor any repeat faults
* Liaising with the required teams to assist with product development and introduction
* Ensuring the workshop is tidy and organised at all times
* Any other duties as assigned

Requirements of the Vehicle Technician / Product Support Engineer:

* Excellent understanding of modern petrol and diesel engines
* Knowledge of vehicle tuning and/or vehicle electronics
* Previous experience of working in a technical role within the automotive industry preferred
* Computer literate with good understanding and experience of using MS Office and back office management systems
* Excellent verbal and written communication skills
* A natural problem solver with the ability to solve complex problems
* Customer focused with an emphasis on exceeding customer expectations
* Ability to prioritise and manage a busy workload and work schedule
* Good understanding of inventory and stock management (advantage)
* An Engineering related qualification or degree will be beneficial but not essential

Due to the nature of this role the successful applicant must have passed a CRB check and have satisfactory references.

Full Training will be provided

Benefits of becoming the Vehicle Technician / Product Support Engineer:

* Competitive remuneration
* Pension
* Free onsite parking

Hours: Monday to Saturday. The Technician will only be required to work until lunchtime on a Thursday and Saturday

If you feel you meet the above criteria of this Vehicle Technician / Product Support Engineer role then please apply now!

Posted 5 days ago

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