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Help Desk Customer Service Support

  • Location: chelmsford
  • Salary: Competitive
  • Contract hours: FullTime

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About the job

Company Description

FAST provides cutting edge nutritional reporting, work out plans and advice to help you become the best version of yourself. Using regimes sourced from all over the world. Our aim is to help you hit your goal the only way we know how, FAST! Job Description

As we develop the FAST app we need a fitness oriented tech support for any issues that arrive for the first year of launch: Provide tier 1 technical support for customer issues.Escalate unresolved issues to tier 2 support.Manage, maintain and prioritize help desk queue effectively and assign issues to the proper support team member if needed.Ensure proper documentation of issues within the help desk system.Identify and support software and hardware used by the organization.Train end-users in the proper use of hardware and software.Inventory and maintain IT equipment.Qualifications

End user support of VOIP telephonyExperience in troubleshooting/resolving local and remote end user device problemsExperience working in a help desk or support environments tracking Job Specific Competencies:Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Additional Information

YOU ARE: Achieving the goals of your company and like to work to clear structures and clear goals – if you don’t have them you will get themResults are more important to you than recognition to you You are a “go-to” person – with leadership qualities You are organized and make it look fun and simple to be this wayYou want to work in a company where you can grow and still have freedom and personal accomplishmentYou are a detail fanatic Your deliverables are measured by the difference you make to your company and this is your absolute passion.



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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!