What
Where
10 miles
£
£

Mini Parts Adviser MANCHESTER & STOCKPORT

Manchester, Greater Manchester

£18000 - £20000 per annum

Permanent

Title

Level

Dealership Unit/ Subsection

Reports to

Responsible for/ Delegates to

Key function code

Parts Sales Advisor

  • Employee

Aftersales

Parts Sales Manager

AS06

  1. Main objectives of the role
  • Sells parts via cash transactions

  • Provides individual advice to the customer who is purchasing parts, with the objective of ensuring a high level of customer satisfaction
  1. Tasks and activities of the role

Follows implemented targets and suitable measures for the Parts Sales department

  • Meets objectives for specific sales areas, e.g. wheels, tyres, air conditioning systems, etc.

  • Takes back parts in accordance with guidelines (warranty, goodwill, exchange)

Boots sales and advices customer

Supports Marketing activities

  • Sells actively parts

  • Provides competent technical advice to customers

  • Responsible for proper billing

  • Plans sale activities

  • Prepares allinclusive price offers in consultation with the service department

  • Furnishes and updates sales literature

  1. KPIs

Examples

  • Parts sales volume, margin, customer satisfaction index
  1. Interfaces

Internal Contacts

  • Sales Manager Parts Sales

  • Service Advisor

  • Workshop staff

External Contacts

  • Private customer

  • Fleet customer
  1. Requirements

Qualification

  • Business or technical automotive training

  • Possibly training as a parts salesperson

  • Product knowledge and technical knowledge regarding installation and retrofitting as well as marketing

  • Driving license

Professional experience (only for senior level)

  • Experience in a motor car company

  • Sales competency

Posted 127 days ago

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