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Mini Parts Adviser MANCHESTER & STOCKPORT

  • Location: Manchester, Greater Manchester
  • Salary: £18000 - £20000 per annum
  • Contract hours: FullTime

Job provided by Manpower


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About the job

Title

Level

Dealership Unit/ Subsection

Reports to

Responsible for/ Delegates to

Key function code

Parts Sales Advisor

Employee

Aftersales

Parts Sales Manager

AS##### ######. Main objectives of the role

Sells parts via cash transactions

Provides individual advice to the customer who is purchasing parts, with the objective of ensuring a high level of customer satisfaction

  1. Tasks and activities of the role

Follows implemented targets and suitable measures for the Parts Sales department

Meets objectives for specific sales areas, e.g. wheels, tyres, air conditioning systems, etc.

Takes back parts in accordance with guidelines (warranty, goodwill, exchange)

Boots sales and advices customer

Supports Marketing activities

Sells actively parts

Provides competent technical advice to customers

Responsible for proper billing

Plans sale activities

Prepares allinclusive price offers in consultation with the service department

Furnishes and updates sales literature

  1. KPIs

Examples

Parts sales volume, margin, customer satisfaction index

  1. Interfaces

Internal Contacts

Sales Manager Parts Sales

Service Advisor

Workshop staff

External Contacts

Private customer

Fleet customer

  1. Requirements

Qualification

Business or technical automotive training

Possibly training as a parts salesperson

Product knowledge and technical knowledge regarding installation and retrofitting as well as marketing

Driving license

Professional experience (only for senior level)

Experience in a motor car company

Sales competency

Location

Map

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