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Dutch Speaking Customer Care Professional

  • Location: Brighton, East Sussex
  • Salary: Up to £12.09 per hour
  • Contract hours: FullTime

Job provided by Manpower


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About the job

Responsibilities:

Taking inbound disputes calls for Consumer and Merchants.
Resolving Corporate Maintenance requests
High levels of professionalism and customer service
Allocation of incoming payments against a portfolio of Business Travel Accounts
Contacting clients for missing/incomplete remittances Including Customer queries/education
Investigate and problem solve to clear payment discrepancies
Educating companies on how to pay correctly
Completion of financial controls/ logs to ensure the accurate allocation of payments
Maintain Regular contact with key stakeholders

Required skills:

Fluent written and spoken Dutch and English is essential
Excellent time management
Team player who demonstrate selfmotivation & ability to work under pressure and unsupervised
Knowledge of Microsoft Office (Excel, Word, Outlook)
Accurate keyboard skills and attention to detail
Building & leveraging relationships internally and externally
Effective prioritization of work to achieve goals and excellent delivery of customer service
Ability to change focus quickly and efficiently as required
Cross Functional skills within the team

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