Job provided by Emponics Limited
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About the job
Business Support Administrator - Our client based in Bristol at Emersons Green near the junction of the M4 and M32 ( so commutable from Bristol ,Bath ,Chippenham ) are experts in the compliance industry; focussing mainly on the Motor Trade and Travel . They have one of the UK's largest regulatory networks with many retail sites across the UK benefiting from a range of Finance and Insurance services.
By providing Appointed Representative status, they shoulder the burden of compliance ( of being Directly Authorised by the Financial Conduct Authority (FCA) ) so their customers can concentrate on running their day to day businesses; saving them time, money and stress.
They have a wealth of resources to ensure they provide clients and network members with an unrivalled service. From their dedicated in-house IT team, outstanding customer service department through to its user friendly systems and controls. Everything is designed to enhance the customer experience whilst streamlining the compliance process.
Purpose of the role:
To proactively provide a business support function to network members. To liaise with the companies internal departments and the Network Members to effectively handle any service issues that arise.
Handle inbound/outbound calls and emails to agreed company standards, whilst maintaining appropriate records.
Effectively deal with or internal refer network member service issues.
Provide training assistance and support for network members.
Collate management information and produce reports as requested.
Manage monthly returns with our representatives to ensure that they are completed on a regular monthly basis within our required time frames.
Provide business support to the network
Conduct regular stationery and supply orders
Responsible for ITC postage to include signature pads and reconciliations letters
Ensure work is completed to internal procedures and FCA regulatory requirements
Manage the customer relationship with a professional approach
Provide excellent customer service
Have good self-presentation and excellent inter personal skills
Readily accept responsibility for your work
Able to make good decisions by using information effectively
Self-disciplined with excellent time management
Possess attention to detail skills
Be highly motivated
Core Regulatory Competencies:
Comply at all times with the FCA’s (and other applicable regulators) principles, commitments and codes of practice.
To adhere to the ethos of Treating Customers Fairly (TCF) in all work activity.
Must achieve the minimum level of competency for the role relating to company, regulatory and legal standards, as defined by management.
Ensure awareness of, and ability to adapt to any changes in regulatory practice as advised by management.
Report all failures to comply with requirements immediately to line manager