False Alarm Manager
Milton Keynes, Buckinghamshire
£25000 - £27000 per annum + See Job Spec
We are an internationally successful, protective services and security provider, combining cuttingedge technology with worldclass security intelligence and our global network of experts cover every security risk.
The Securitas Operations Centre (SOC) is at the centre of the Securitas Solutions Strategy. This role is responsible for working to reduce CCTV and other false alarms by working through defined processes and discussion with customers, accountable for hitting targets related to false alarm reduction.
With roots dating back to the 1930s, weve seen and been a part of groundbreaking changes within the security industry. We are now looking for a False Alarm Manager join our team, to operate from our SOC and contribute to our Remote Services Excellence program, and if this sounds like an organisation that you can contribute to, then we want to hear from you.
This a place where you can come to develop a career, with access to training and the ability to gain qualifications, you can grow in confidence and take on more responsibility. Our people are empowered and are not micromanaged. We trust people to do a good job and make a difference every day. And we recognise our employees efforts and achievements through our you make a difference awards and quarterly community award schemes.
We look after our staff in many ways and provide excellent benefits that include various discounts on holidays and days out, support to gain your SIA license, discounts in a variety of wellknown shops and online stores, gym discounts, life assurance, childcare vouchers, cycle to work scheme, car leasing and new car discounts, City & Guilds accredited training programme and above all a genuine career roadmap.
We are very proud to have been confirmed as an accredited Top Employer
Securitas are redefining the way that Security Officers are perceived within the security sector and unlike other security companies, we are driving solutions that combine people technology and knowledge rather than just static guarding. We are establishing a reputation that is second to none as we integrate with the operations teams within hundreds of high profile companies.
The Securitas Operations Centre (SOC) is at the centre of the Securitas Solutions Strategy, your role will be responsible for working to reduce CCTV and other false alarms by working through defined processes and discussion with customers, accountable for hitting targets related to false alarm reduction.
Evidence outstanding customer service skills
Have strong written and verbal communication skills and superior organisational abilities
Possess the ability to handle multiple tasks and manage and deliver conflicting priorities
Be available to work a flexible schedule and planning, and time management skills
Flexible, passionate about delivering excellence to customers and performance for the business
Understanding of and interest in technical solutions
An SIA security licence (we will support you to get this)
Securitas is the leading global security services provider employing more than 345,000 people scanning 58 markets, throughout North America, Australia, Europe, Latin America, Africa, the Middle East and Asia. In the UK, Securitas employs over 10,000 people, providing Protective Services to a wide range of clients from small local businesses, to national and global corporations, and even international airports. Its operational centre in Milton Keynes provides support to the largest mobile fleet in the UK. It also houses the industry first Training and Development Academy with accreditation from City & Guilds. Securitas focus is on security and its ability to offer real value through its six Protective Services, including Fire and Safety. Unique within the industry, its focused service offering is a key differentiator in all the markets in which it operates. With its global footprint, Securitas is at the forefront of innovation, moving the industry towards predictive security by harnessing big data to provide intelligent, proactive solutions.
Posted 27 days ago