What
Where
10 miles
£
£

Marketing Data Analyst

Long

49.63-49.63

Contract

Leverage text analytics to understand customer feedback, identify future opportunities ensure Client digital products meet/exceed customer expectations.Assist in creating monthly customer feedback summary.Identify trends from feedback and capturing pain points.Maintain pain point records in automated repository tool.Establish and maintain thorough and accurate documentation of all work, across all available VOC data sources (includes real-time digital, transactional surveys, social, complaints, etc).Review and analyze all daily data; develop tracking and reporting mechanisms.Distribute customer feedback insights to key journey owners to incorporate into web experiences.Develop working relationship with multiple pain point solution owners and other stakeholders.Conduct root cause analysis and work with key stakeholders to disposition customer feedback, and report on progress.Contribute to designing and developing customer experience process improvements.

Posted 20 days ago

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