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About the job
Customer Service Claims Administrator
Purpose of the role:
To assist with daily client support as well as being available to answer claims calls and complete a claims authorisation from beginning to end.
Duties will include:
Day to day liaison by telephone, email, post and fax with clients (corporate and individual).
Checking member details and questioning whether cover is sufficient to authorise a claim.
Administering client requests such as policy changes, new member additions, member lapses, status changes etc.
Confirming, in writing, all action taken to both client and insurer
Dealing with invoices and invoice queries on behalf of the client and insurer
Assisting with tasks such as financial reports or presentations, as required
Clear, friendly, polite communication style
Customer service focus
Ability to manage workload efficiently and meet deadlines
High attention to detail
Experience in problem solving
We are looking for someone who will enjoy working in an important consumer facing role, with the opportunity to make a difference to the user experience.
Please apply today!
Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.
If you do not receive a call please do not be despondent. Typically, only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!