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About the job
Are you committed to putting customers first? Southern Housing Group is looking to recruit a Customer Care Coordinator to join their team in London on a Fixed Term Contract Basis.
In return for your hard work as our Customer Care Coordinator, you will receive a salary of circa
£25,000 per annum. You will also receive benefits including:
Great holidays – 23 days, plus public holidays. We also close between Christmas and New Year so you get another 3 days bonus!
The ability to buy extra leave and discount cards
Employee referral scheme
A great pension scheme
Cash claim-back on medical treatments
Travel to work loan
Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance
Who are we looking for?
This is a team based in our Central London office, and the role of Customer Care Coordinator is critical to our success. We are looking for people who can work full and part time (temporary). You will need to be an excellent communicator with great attention to detail; calm and professional; able to manage a varied workload and have excellent prioritisation and organisational skills.
It is essential that you have previous experience of providing customer care, with the ability to manage multiple workloads.
The Customer Care Coordinator Role:
As part of the regional Property and Estate Management Team the Customer Care Coordinator will be responsible for working with your colleagues to deliver excellent responsive repairs, cleaning and grounds maintenance services. Your day will consist of liaising with internal teams to deliver excellent customer service; updating systems accurately and quickly; analysing data and supporting agile colleagues.
About Southern Housing Group
Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types, to customers who live in our almost 30,000 properties. With more than 900 colleagues, we’re an organisation that’s going places.
If you have the skills and experience to become our Customer Care Coordinator, we want to hear from you. Click APPLY today to review the full role profile!