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Export Manager Customer Service

  • Location: Birmingham
  • Salary: 38000-42000
  • Contract hours: FullTime

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About the job

Export Manager Customer Service
Effectively manage the Outbound Customer Service team, executing & monitoring work plans and delegating responsibilities where appropriate. Provide a comprehensive Outbound Customer Service solution, incorporating all aspects of the export process from customer booking, transport arranging, customs clearance through to arrival at the final destination. Develop and drive initiatives to improve CSR productivity, changing existing processes & procedures to optimize service delivery. Ensure full vessel utilization is achieved for all services in co-ordination with the relevant Trade teams Maintain the Teams KPI reporting and recommend changes where appropriate. Ensuring all accountabilities are being met and performance measured accordingly. Support the implementation of new systems and system enhancements into the daily work process of the outbound department. Communicate with the process owners in Europe and the delivery centers in the US & Asia Manage staff in line with Company guidelines, e.g. sickness, seeking senior management assistance when appropriate. Provide mentoring to team members, looking at career development and success planning PMP - Discuss, Set, Review & complete PMP requirements for all Staff by the required time as set. Key Skills and Attributes: Process implementation and management skills Possess strong shipping & documentation knowledge Strong leadership skills. Ability to build and strengthen an effective team Possess demonstrable leadership & decision-making capabilities Ability to work under pressure and prioritize workload Ability to motivating others to achieve results Must be able to communicate effectively at all levels in a number of different ways Excellent customer focus Experience of working for a shipping line/logistics provider

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