10 miles


Solihull, West Midlands

Up to £18000 per annum


An exciting opportunity has arisen to join our business and showcase your skills as a
Client Associate. Ideally you will already be a successful Administrator who is looking to develop further skills. The successful applicant will deliver excellent customer service to a portfolio of clients.

This is a full time role where the successful candidate will work 37.5 hours per week, 7.5 hours per day between the hours of 8.00am and 6.00pm.

This role is based within team of Administrators who are responsible for scheduling and planning the activities of our Mobile Health Units as they visit our various client sites across the country and deliver our occupational health service. The team are responsible for arranging visits, allocating and monitoring resource as well as arranging travel and accommodation for our team of Technicians as they undertake site visits.

Key responsibilities:

Working within a team to identify and plan efficient service delivery on a national scale, ensuring site visits and schedules are planned to optimal utilisation, in turn ensuring best value to our customers needs
Allocating people and equipment to client sites on our scheduling portal.
Supporting our customers via phone and email with planning site visits and prepare visit schedules for our customers to complete.
Liaising with customers and their employees, monitoring the completion of schedules and escalating if not completed correctly.
Collation of information for handover to our national screening staff
Compilation of regular attendance & activity reports to meet client requirements
Assist with raising monthly invoice requisitions
Coordination of escalated cases returned by our screening staffs
Liaising with our case management and clinical teams
Updating records in accordance with the escalation outcome and scheduling of any actions

Client Associate Case Management Customer Service Occupational Health Administration Account Management Admin Administrator
Essential Skills

Good verbal and written communication skills
Able to use own initiative and take a proactive approach
Willing to take an active role in ones own development
Experience in a customer service, case management or Occupational Health environment
Good IT skills to include the use of database systems, Outlook, Word, and Excel
Good organisational skills with the ability to prioritise
Able to work as part of a team
Experienced in customer service
Desirable Skills

Knowledge of Office 365
Understanding of data protection (GDPR) and Medical Confidentiality
Background in diary management and scheduling
About Company

We are one of the UKs leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, we have experienced strong, steady growth. Our clients include leading names across a wide range of sectors including aviation, construction, engineering, manufacturing, retail, utilities and the emergency services. Our team brings together many of the UKs finest practitioners and teachers in all relevant healthcare disciplines. Our services are comprehensive. We offer a full portfolio of occupational health services, combining them into bespoke programs that suit your organisations people and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The information you submit to Duradiamond Healthcare as part of your application for employment will be held and used by us in accordance with the provisions of the Data Protection Act 2018, which incorporates the General Data Protection Regulation (GDPR), and all relevant subsequent legislation. From the point at which we receive your application we will be required to maintain and process data about you for the purposes of reaching and communicating a recruitment decision. If your application is selected for interview you will be sent an Applicant Privacy Notice giving further details on how Duradiamond Healthcare will process and maintain any personal information gathered during this stage of the recruitment process.

We will retain the details of unsuccessful applicants for a period 12 months following the completion of the recruitment process.

Posted 5 days ago

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