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Support Engineer

  • Location: Milton
  • Salary: 30000-60000
  • Contract hours: FullTime

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About the job

Support Engineer

£30,000 - £60,000 depending on experience

Note: This role does require travel therefore a full driving license will be required

Purpose of the role:

You will be responsible for providing technical and integration support to new and existing customers from configuration of the end product through to end to end testing support and go live.

You must understand and be able to articulate the requirements of the industry and the company's technology and product portfolio. Specific company training will be provided however, you will need an engineering background to effectively complete this role.

Key Responsibilities:

Attend customer sites to provide support
Attend customer sites to provide support
Provide technical solutions in a professional manner and to agreed timeframes
Create and confidently deliver technical presentations internally and externally
Create internal design configuration documentation including network diagrams with technical explanations
Provide accurate and timely reports, to include - activity reports, meeting minutes, action trackers, status reports, KPI's

Experience required:

Previous experience of working with customers to support implementation
Knowledge of service delivery techniques in a commercial environment
Ability to develop effective working relationships internally at a variety of levels
Organised and analytical
Ability to cope under pressure and prioritise work accordingly
Full drivers licence and willingness to travel

The following skills would be advantageous:

Linux or Cygwin

ZigBee

Network diagnostics tools

Please apply today!

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically, only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!