Customer Service Associate
Millions of people participate in property transactions every year in the UK. In most cases, it's a stressful and unpleasant process held up by outdated, admin-heavy and labour-intensive processes. Founded in 2016, OneDome's mission is to change this experience forever using data, powerful digital technology, and an innovative business model.
With offices in London and Kiev, OneDome is a fast-growing, well-funded, cutting-edge property technology start-up whose goal is to challenge market norms and reshape the property industry to better reflect the consumer demands of the 21st Century.
Our property technology helps consumers with their property search and purchase, while we also work with estate agents, conveyancers and mortgage brokers to help them adapt to their customers' changing needs and remain competitive.
What's the opportunity?
As a member of our customer service team, you will be the first point of contact for many of our customers. You'll be a helping hand to our customers at all of the critical steps of their home moving journey: From choosing the best estate agent, conveyancer and Broker for their move to helping them move into their dream property.
As an active member of the team, you'll have plenty of scope and opportunity to impact the direction of our product and ensure the team understands our customers' needs.
At OneDome, we ensure that homeowners can relax knowing that the sale of their largest financial asset is in safe hands and homebuyers can find, purchase, and move into their dream property.
What you will be doing?
Contact Homeowners and Home Buyers who have signed up to our service via the telephone and live chat
Help our customers identify the best services for their particular property needs and shed light on the different moving parts of the property process
Be a trusted advisor for our customers guiding them through the process of putting their property needs first
Take pride in offering a great customer service experience
What skills and experiences do you need?
BA/BSc/MA/MSc degree (or equivalent practical experience). Flawless written and verbal communication skills
An ability to learn quickly and get up to speed on all aspects of the business product, being comfortable leveraging our systems and databases
Great customer empathy and proven persuasion skills
Comfortable working in a fast paced, target driven environment
High emotional intelligence and problem-solving abilities
Experience in dealing with a range of different people
A desire to act with integrity and be a trusted advisor - putting the needs of the customer first
Ability to not take rejection personally and the resolve to use it as an opportunity to improve
Hunger and willingness to learn in a rapidly evolving business
Sales, customer service or account management experience
Experience in the property sector
Experience in the hospitality sector
£20,000 - 25,000 Salary (depending on experience)
generous share optionsAn innovative, game-changing product
Brilliant, passionate, hard-working and humble colleagues
Entrepreneurial spirit at every level of the company
International and dynamic workplace
Great location in Central London
Posted 18 days ago