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Business Analyst III

  • Location: Bridgewater
  • Salary: 57.22-72.09
  • Contract hours: ZeroHour

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About the job

Job description:Coordination with Process Owners, Service Catalog Managers, Service Owners and Service Managers to identify services and related elements (i.e. applications, infrastructure, knowledge, requests, groups etc.) in support of ITSM processes.Support creation of reporting and metric needs to support service owners, managers and service catalog managers specific to their services; Service stakeholders are able to leverage meaningful reports and metrics to aide in the management of their services.Facilitation and implementation of service development and service maturity workshops.Contribute to and provide training, adoption and compliance of the service design process.Ensure process stakeholders are adequately trained and informed on service related processes and the ITSM system environment.

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