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About the job
Technical Support Engineer, West London, £3443K + 6% Bonus + Bens. Degree educated with a 2.1 or higher, you will have a support background with experience of RDBMS, LINUX (Shell scripting), Networking (TCP/IP, HTTP and other common internet protocols).
What youll be doing
Responding to and triaging technical support enquiries from our customer via telephone and email
Diagnosing technical problems using a mix of proprietary webbased tools, database and log file analysis
Raising technical problems to relevant internal and external parties as necessary. Regularly updating customers on open support tickets
Active handling of internal system alerts, including alarms from monitoring Actively helping to identify ways to improve internal support practices and procedures, including recommending any identified improvements to the tools used by the support team
Reviewing and suggesting updates to customer facing documentation based on reported customer issues Helping to build and maintain a library of support documentation for use by the global team
What to bring
Excellent analytical and problem solving skills
Good communication skills with a genial and professional manner
A good numerate degree Strong interest in computing and technology
Enthusiasm and diligence Be comfortable working in a small, dynamic busy team
*Practical experience of databases, Linux (e.g. shell scripting) and networking (TCP/IP, HTTP and other common Internet protocols)
This Technical Support Engineer position is based in West London and is paying £3443K + 6% Bonus + Bens.