CUSTOMER EXPERIENCE MANAGER
You will hold a professional qualification at degree or postgraduate level in library/information management or a related discipline, and have previous experience of managing a service delivery team in an information environment or similar dynamic customer service organisation. Your experience will include development & implementation of strategy and policy. You should also have experience of project management and an interest in the development of effective physical learning spaces. You will have a passion for customer service, and be able to demonstrate a creative and forward-looking commitment to service development and continuous improvement. Analytical ability, organisational skills, negotiation & influencing skills, excellent communication, effective people management, and the ability to work both independently and as part of a team are important requirements for this role.
Contact for informal discussion: Jane Gosling, Head of Library & Digital Support, on email email@example.com or telephone 01752-587021
This is a full-time post working 37 hours per week on a permanent basis.
Proposed Interview date: Friday 19 December 2014
Plymouth University is committed to an inclusive culture and respecting diversity, and welcomes applications from all sections of the community.
The University holds a Bronze Athena SWAN Award which recognises commitment to advancing women's career in STEMM academia.
Region: Location: PlymouthSalary: £38511 to £45954 pa - Grade 8Package: Full-time, Permanent
Posted 19 days ago