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Service Desk Coordinator

  • Location: Redditch
  • Salary: 18000-19000
  • Contract hours: FullTime

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About the job

An excellent opportunity has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service. They are looking for an experienced Service Desk Coordinator to join their team on a permanent basis, this is a fantastic role which offers an excellent working environment and progression opportunities for the right people.Day to Day duties will include the following:Assist with incoming maintenance calls & deal with enquiries and product faultsReview client works requests & allocate works to both internal engineers and external service providersSchedule engineer visits for breakdowns and planned maintenance visits Monitor client's assets and provide asset management and outstanding work reports as and when requiredLiaise with parts & equipment suppliers to ensure timely procurement of replacement parts and equipmentPrint, bind, and Issue all Planned Maintenance books as per monthly Schedules As a person you will need the following qualities & experience: Be able to react quickly and multi-task (Essential)Strong Customer Service skills (Essential)Technical/Maintenance knowledge (Advantageous)Disciplined individual with ability to work under pressure (Essential)*Previous experience in a similar role (Essential)Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.



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