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About the job
Customer Support Representative
Field/Home Based but home address must be based in TW/KT or GU1823
Salary up to £24,000+ Excellent Benefits
A specialist debt recovery agency, owned by one of the UKs largest and foremost law firms, is currently looking to recruit a Field Representative. Offering an attractive salary plus benefits including on target bonus, company car, pension, health and critical illness, plus plenty more, this is a fantastic opportunity to develop your career as part of the UKs most successful and significant firm in the legal collections and recoveries marketplace.
You would be tasked with visiting customers in their homes across South London and conducting face to face interviews, discussing their present and foreseeable future circumstances and agreeing and motivating the individuals into repayment plans with primary creditors. You would also conduct enquiries on behalf o insurance companies with regards to motor insurance accident claims. You would be expected to provide a professional and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.
The role will be field based and you would be required to cover an allocated area (which may change according to workload) around Sussex and Surrey (postcodes KT, RH, SW, GU, TW and BN). Ideally candidates will live in the KT, TW or GU postcodes. You will work 37.5 hours per week between the hours of 08:00am and 9:00pm, with some occasional Saturday working required.
You will need to hit the ground running and so demonstrable experience in previous customer service roles will be necessary, while previous experience in a fieldbased role would be an advantage, although full training will be given.
Excellent communication skills and the ability to listen and engage with people are essential as is a confident and positive attitude. You will also need to be well organised with strong administration skills, able to coordinate and prioritise a workload geographically.
A specialist debt recovery agency, part of the 11th largest law firm in the UK, founded in 1912 and operating out of 14 UK offices with over 2,500 members of staff.
The job will be suitable for candidates who have experience as the following: Customer Service Advisor, Debt Recovery Agent, Field Representative, Customer Support Agent, Field Agent.
We are acting as a Recruitment Consultancy for this role.