Customer Service Advisor
Manchester, Greater Manchester
If you have a passion for Team Work and love to provide an excellent customer service then we can offer you great benefits.
As part of the Service Delivery Team, the Customer Service Advisors provide a front line service telephony and admin support offering, and are responsible for delivering a consistent and excellent level of service to the Greene King pub estate.
To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPIs, logging information on calls received and maintain detailed and accurate records
Investigate all queries received and respond within agreed SLAs
Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion
Responding to all driver queries around service delivery and first point of contact for pubs and drivers
Processing order where required, ensuring a high level of attention to detail is maintained
Management and escalation of complaints
Auditing of helpdesk systems to ensure accuracy of data is maintained as well as ensuring full audit compliance to CMI guidelines within the Customer Service function
Maintaining a proactive approach to operational changes communicated to pubs
YOUR SKILLS AND EXPERIENCES
Basic Microsoft Excel skills & good PC skills
GCSE Grade C or above in Maths and English (or equivalent)
Previous telephone experience preferred
Excellent Written & Verbal Communication skills
Good Organisational Skills, with a good level of resilience
High level of attention to detail
Analytical & Problem Solving Experience
GOOD REASON TO JOIN
If you would like to become a valued member of our team then we will also make sure that youre rewarded for your commitment and expertise. We are offering a competitive salary, Company induction and training with ongoing training and development and free on site car par/king.. You will also have the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services including 1/3 off voucher at Customer Pubs and Restaurants
ABOUT KUEHNE + NAGEL
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the worlds leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
UK Resourcing Team
Posted 1 days ago