Service Delivery Team Leader
£27,000 - £35,000 - negotiable on experience
We are looking for a dedicated and passionate Team Leader to join our Service Delivery team in a highly customer focused and fast paced environment.
You will be responsible for the day-to-day management of a large and diverse team where you will take ownership of setting objectives, regular 1-2-1 and development reviews, staff operational audits/quality monitoring, training, managing workflow and ensuring that weekly/monthly/annual targets and objectives are met.
You will work tirelessly on customer service excellence whilst continuously striving to improve the quality and efficiency of your team's output, without losing sight of our customers needs. You will have a customer-first, all the time attitude and through your own example will inspire you team to do the same.
You will ensure that we do everything in our power to make sure that all unnecessary stress, anxiety, unexpected obstacles and a generally gruelling or difficult estate administration experience does not happen to the families that entrust us to take care of their estates.
You will be as motivated as we are by a culture of change and work hard with us to drive this forward to achieve our exciting growth plans.
Whilst professional experience is of high importance to us as a business in finding the right candidates, it is of equal importance that they are a suitable fit for the culture we offer as a business. We uphold four core values and behaviours: Pro-activity, Professionalism, Pride and Politeness. The right candidate will uphold these values in all aspects of their work whilst inspiring their colleagues to do the same Team Leader - Role Description - Click to view Please note: If you are applying for this position on indeed you will need to use the "Original Job" link to view the full Job Description and Equality and Diversity survey
Staff Benefits: 25 days Holiday Entitlement (Increasing annually to 30) Buy or Sell up to 5 days holiday per year Health Cash Plan Cash back for Dental, optical and other treatments PERKS Employee discounts across a range of high street products. Income protection insurance Life assurance policy Company pension (Matched contribution up to 5%) 12 weeks Enhanced Parental leave policy Cycle to work scheme Employee Assistance Programme Free Office Fruit Premium Bean to Cup coffee machine
Kings Court Trust wants to meet the aims and commitments set out in its equal opportunities policy statement. This includes not discriminating under the Equality Act 2010, and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.
The business needs your help and co-operation to enable it to do this, but filling in this form is voluntary.
The information you provide will stay confidential, and will be stored securely with access limited to the Executive and the businesss HR department
Please note:The information in this form is for monitoring purposes only and your identity will remain anonymous. If you believe you need a reasonable adjustment in relation to a disability, long-term illness or health condition, then please discuss this with the Human Resources department on 03332075157 or at firstname.lastname@example.org.
Please click here (Equality and Diversity Survey) to participate
Posted 19 days ago