Helpdesk Advisor Salary £18000 SHIFT PATTERNWellingboroughMy client is looking for a Customer Service Advisor to support their customers with technical queries. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be determining the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued.The role involves:Inbound telephone support to customersOrdering stock on behalf of clients and arranging deliveriesOn the spot problem solving and diagnostics of both software and hardwareSolving queries between merchants and their banking partnersCommunicating with other departments to ensure customers receive the best service possibleAs you are supporting retailers you will be required to work across the SHIFT PATTERNS below:Weeks 1 and 2: 8am to 4pmWeeks 3 and 4: 9am to 5pmWeeks 5 and 6: 10am to 6pmWeek 7: 3pm to 11pm- Alternate weekends working EITHER Saturday or Sunday.Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!
Posted 19 days ago