10 miles

2nd Line Support, MS Server, Office 365, Active Directory

Belshill, Scotland

£17.89 per hour


2nd Line Support, MS Server, Office 365, Active Directory

We are looking for an experienced 2nd Line support Engineer to work within the Educational Sector. This is an exciting opportunity to add a great client to the CV over a 6 month contract.

PLEASE NOTE: There are 3 positions available!

Skills required from the 2nd Line Support Engineer:

2nd/3rd line support for MS Server 2008/2012, Windows 7/8/10 Operating Systems, MS Office 365 and the Google ecosystem, Active Directory, Group Policies, DNS, DHCP & WINS. 1st line support of network infrastructure, VMware, Citrix, Apple, Google & archiving solutions. Strong multitasking & problem solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods. Strong planning, organising and prioritising abilities.

The responsibilities for the 2nd Line Support role include:

Management of single and multi-server networks installed at various customer sites throughout the UK. Respond to incidents logged by the customer by phone, email or online. Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the service level agreement. This may include both the clients and 3rd party computers, servers, peripherals and Cloud based applications.

Ensure that all systems, change request forms, service call etc., used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met. Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.

2nd Line Support, MS Server, Office 365, Active Directory

If you are a 2nd Line Support Engineer and feel that your skills and experience match the requirements then apply now!

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

Posted 10 days ago

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