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Customer Services Advisor

  • Location: Cambridge, Cambridgeshire
  • Salary: £16000.00 - £21000.00 per annum
  • Contract hours: FullTime

Job provided by The ONE Group


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About the job

This is a fantastic opportunity for a candidate with great customer service skills! You will be strongly involved with complaint handling and communicating with customers and internal teams. A competitive benefits package is also up for grabs with opportunities for career progression, holiday pay, pension scheme, healthcare and a discounted gym membership!

Duties include:
managing sensitive or highprofile correspondence
delivering exceptional customer service
complain handling
developing and maintaining excellent working relationships
dealing with phone/email enquiries in relation to quotes, sales reviews and reports
providing training when appropriate
passing on sales leads

Desired skills include:
customer service skills
written/oral communication skills
analytical/problem solving skills
the ability to work in a professional manner
I.T. literate (particularly in Microsoft packages)
the ability to work well under pressure and meet deadlines

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!