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Complaints Handler (x50)

  • Location: City of London, London
  • Salary: £27000 - £27600 per annum +
  • Contract hours: PartTime

Job provided by SThree Careers


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About the job

Complaints Handling

FullTime/PartTime positions available.

A fantastic opportunity has arisen for a Complaints Handler to join a leading financial company in Canary Wharf.

Essential Skills:

Have experience of resolving complaints and disputes and being the decision maker
Must have an ability to use judgement and focus on quality, customer service and doing the right thing
Ability to mediate and build rapport through conversations on the telephone, whilst using discretion and working without high levels of instruction is essential
Have exceptional written and verbal communication skills
Be a good listener; ensuring that people feel that they have been heard fairly even if a decision hasnt gone their way
Be able to deal with difficult customers and remain composed under pressure
Have an aptitude for problem solving and an excellent attention to detail
Experienced managing conflicting deadlines and excellent time management skills

What is in it for you?

In return you will be rewarded with a generous salary, great benefits and excellent training and support. Your knowledge will grow quickly and this is a genuine opportunity to work for an exceptional company and progress within the organisation. Should you have the right experience, or feel that your skills are relevant and transferable to this role, please apply with your most up to date version of your CV and we will be in contact to give you more information.

Interviews for this role start midJanuary and any communication regarding this role will start on 3/1/19 when the offices reopen.

SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, worklife balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.

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