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About the job
Coniq is looking for a Technical Account Manager who will be responsible for working on one of our key clients on a roll-out plan; identifying issues and delivering the appropriate solution to a variety of scenarios.
This is a fast-growing and diverse environment which will require you to be resilient and assertive. We are currently a team of 50 looking to expand. You will be working in our new offices based by Barbican station. However, the international nature of the clients you will be working on will require regular travel and an open and flexible approach to accommodate the diverse business requirements they may have.
The Technical Account Manager role plays a key part of the Client Success team and will report into one of our Account Directors.
KEY RESPONSIBILITIES Point of contact for clients: ensuring smooth roll-out and ongoing management of Coniqs loyalty platform.Manage reporting briefs to our team of data analysts and provide insight into our clients programme performanceWorking closely with the Project Management Team to ensure successful delivery of projectsBuild long-lasting relationships with clients through consistent delivery of commitments.Give regular training sessions on the functionality and benefits of the Coniq loyalty platform. Develop a deep understanding and knowledge of the industry and share best practices. Be a champion for Coniqs products and services. Support your team in their delivery of their commitments.
WHO WERE LOOKING FOR
Enthusiastic team player who is willing to work on a wide range of tasks including planning, platform support & training, research & data analysis.Excellent communication written and verbal, able to deliver coherent and engaging presentations. Professional and credible, able to build and develop relationships both internally and externally.Organised and reliable with proven account management and administration skills.Self-motivated with the ability to manage and prioritise workloads and multiple projects.
REQUIREMENTSMinimum 3 years account management experience.Experience of managing clients, either from an agency ortechnology business.Ideally experience in a technology focused area or with atechnology focused client.Fluent in English. Additional European language such as Italian,German, French or Dutch would be ideal but not necessary.Understanding of email, CRM and loyalty marketing would be anadvantage.
Coniq believes in a relaxed,focused working environment. Our office is wonderfully placed nearBarbican tube. We work regular hours, have a weekly company-wide meeting tokeep us aligned, and generally believe were all pushing in the same direction.
We offer:Competitive salaryCompany stock optionsCompany pension scheme25 days holiday plus standard bankholidaysCycle schemePaid leave for volunteering withapproved charitiesOne training or conference eventannuallyGym contributionsOffice snacks and drinksFriendly and relaxed workenvironmentTable football in the officeFrequent social events
Coniq are Europe's leading CRM and Loyalty provider for retail destinations. Coniq operates in 16 countries providing mobile-enabled programmes for 950+ retail brands in 3,000 locations; our programmes are used by over 16 million shoppers, driving consumer spend of €1bn per annum.
Coniq is a dynamic, fast-growing proptech business which already provides loyalty and CRM services to many of Europe's leading developers, landlords, retailers and mall owners.
Supported by Coniq's customer and brand engagement teams, our CRM platform and loyalty programmes allow shopping centres, outlets or business districts to launch a loyalty scheme which gathers data they have never seen before for the first time they can match spend in store to an actual consumer. $7 trillion is spent worldwide in shopping centres, we identify who is spending it, where, when and why.
We are proud to be working withmany of the worlds most respected destinations; our clients include ValueRetail, VIA Outlets, Unibail Rodamco Westfield, Compagnie de Phalsbourg,Neinver, Cadogan Estates and Meyer Bergman.
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