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2nd Line Support Engineer

  • Location: London
  • Salary: Competitive
  • Contract hours: FullTime

Job provided by PeopleHR

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About the job

Well established with a start-up mentality, Joskos Solutions provides quality ICT services and support to schools. We only work within education, and place paramount importance on delivering ICT solutions that will enhance teaching and learning, for which Joskos has received multiple awards and accolades.As a UK leader in school-based IT solutions, Joskos Solutions is experiencing continued growth and ongoing business expansion into new markets and territories. This growth has brought with it opportunities and fresh challenges. The company is financially sound, is privately owned and has enjoyed the rewards of a service-driven culture and phenomenal client loyalty hence is well positioned to continue its double-digit year-on-year growth aspirations.We are looking for a 2nd Line Support Analyst to join our growing service desk. Responsible for logging and trouble-shooting customer technical issues. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience. Joskos is one of the UKs fastest growing education technology businesses and esteemed winner of multiple ICT support awards, including BETT 2016 ICT Company of the Year. Our company prides itself on providing exceptional end to end ICT solutions fit for education businesses. Key Job Responsibilities Providing 2nd Line remote technical support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build key relationships with key technical contacts at client sites and third parties Key Skills Understanding of ITIL principles preferred (Incident, Problem and Change Management) Strong knowledge of Windows OS, 7, 8 and 10 Excellent PC problem solving skills Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS: 2008 through 2012 R2 essential, Server 2016 beneficial Active Directory set up and troubleshooting all aspects of AD and its associated services (Group Policy, DNS, DFS, DHCP) across different infrastructures Virtualisation - Good understanding of the virtualization concepts with good working knowledge of VMware and Hyper-V Networking Good understanding of the networking stack, TCP/IP and subnetting Comfortable with a range of backup products, including VM-level solutions. WSB, Cloudberry, Veeam and AppAssure are most common Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks Knowledge of mobile devices (iOS, Android) and their integration with Windows networks Any experience dealing with Office 365 beneficial Experience with Web filtering products LGFL, Smoothwall and Sonicwall beneficial Experience with Sophos Enterprise or Cloud Console and other managed antivirus systems Ability to keep abreast of developments in the market relevant to our business Qualifications such as MCSA, CCNA or ITIL Foundations would be highly beneficial towards your application Personal Requirements Previous knowledge or experience within a service desk or in the education sector would be beneficial Professional, customer service minded Solutions oriented with good problem solving skills Attention to detail Proactive and take initiative Team player Self-motivated Hands on approach Flexible approach



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