Desktop Support Technician - Amsterdam
We have an exciting opportunity for an IT professional to work onsite at our customer office in Amsterdam (a global media company) as a Desktop Support Technician You will be Circle IT's sole point of contact onsite for day to day IT related matters. This is a customer facing role involving some out of hours work and will involve occasional travel to their London office. Occasional travel to Circle ITs head office in the UK may be required. As a Desktop Support Technician you will be responsible forThe daily management of our proactive and reactive monitoring software which includes tasks such as call logging, troubleshooting and escalating issues within agreed SLA'sWhere possible, resolving support queries or diagnosing the issues (although this is a stand-alone role you will work alongside the customer's IT team and Circle IT's Service Desk teams)Assisting the customer with their questions about supported software and platformsResearching questions using a variety of manuals and resources, other Circle IT employees, product vendors, internal technical teams and affiliated consulting organisationsLogging information on tickets and calls receivedEstablishing and maintaining effective working relationships with co-workers, supervisors and customers.Pursue personal development of skills and knowledge necessary for the effective performance of the role, with a willingness to learn as he/she progresses in the position and faced with new questions and situations. Keeping abreast of current IT and solution trends, technologies, system information, changes and updates relevant to Circle ITs user community. About You You will have:Experience of working in a technical customer service IT support roleA relevant technical qualification (desirable)A good understanding/working knowledge of IT, especially in the following technologies: Windows Operating Systems (7, 8.1, 10), Microsoft Office, AV Products, PC & server security, LAN, Active Directory, Office 365.A good understanding of IT support principles; e.g. desktop, networks, infrastructureAbility to use desktop software and applicationExcellent customer service, communication and interpersonal skills About us Circle IT specialise in providing IT support and services to a range of businesses from SMEs through to large multi-site organisations. We are committed to providing the highest quality IT services, aiming to deliver growth using cutting-edge technology and by working in partnership with key vendors. We offer an extensive range of IT support and services including IT consultancy, managed services, project management, networking and disaster recovery. Headquartered in Cardiff, we are a Microsoft Gold and Cloud Accelerate Partner, Dell EMC Platinum Partner, Citrix Silver and VMware Enterprise Partner. We train our teams to ensure that they are up to date with the latest technologies which has helped us to achieve certifications from some of the worlds largest IT vendors. We have a great culture and our teams all believe in Circle ITs Values- Leadership, Support & Respect, Quality & Dedication, Passion & Innovation, Agility & Energy.
Posted 17 days ago