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Customer Service Agent

  • Location: Oxfordshire
  • Salary: £22000 - £25000 per annum
  • Contract hours: FullTime

Job provided by Manpower


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About the job

Manpower are recruiting for a Customer Service Advisor to join a dynamic car finance company based in the Oxford. Their aim is to offer a wide range of financial lending products to everyone, by focusing on technology, operational excellence and consumer innovation. They are a unique brand that aims to change the perception of car finance by being a responsible lender and treating customers as individuals whilst marketleading in customer service, including loyalty and rewards schemes.

Our client is looking for exceptional candidates to join the team and share the journey in building a worldclass operation. They value candidates with strong academic achievements and/or expertise in their subject, along with a desire to thrive in a fastpaced entrepreneurial culture. Successful applicants will be able to demonstrate energy & passion in all that they do, motivation, curiosity and a cando attitude.

As part of the Operations Team, they are looking to expand their Customer Services teams. This team are the first point of contact for customers, providing the help and support and offering word class customer experiences to all our customers and ensure we exceed their expectations.

You will be responsible for driving the customer journey by responding to customer enquiries, supporting requests of updates to information and working with the rest of the business to provide positive customers outcomes at every juncture. All interactions with customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner. Previous experience working in telephonebased customer services in a customerfacing role. You should have a professional and approachable telephone manner, be proactive and hardworking with excellent organisational skills.

Benefits:

This role works shifts: 9am5pm one week, and 128pm the other, with one Saturday in 4 working 10am6pm. But whilst you work hard you also have a fridge full of diet coke, a cupboard full of bagels & cereal, and a company lunch every Tuesday after tea and cakes. Extramural activities include early morning fitness sessions, a Monday night football team and a Tough Mudder team if you want to be active. They also offer a competitive salary, benefits, a bonus scheme, share options and 25 days paid leave.

If you are ambitious and looking for your next challenge within a company that offers growth, development and a true work hard, play hard environment, this could be the role for you! Please submit all applications through this advert or to Nicky @

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