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About the job
An incredibly exciting opportunity has arisen for an IT Application Support Analyst to join one of the UKs leading retail organisations.
This is a fantastic opportunity for someone looking to develop and progress their career further within an exciting IT environment
As an IT Application support analyst, you will provide technical support for the line of business applications which help the organisation operate and trade effectively. Using your knowledge of reporting and application support you will ensure the smooth operation of all applications, reporting and processes that support data and business operations.
Provide excellent customer service, in person, on the phone and over email and instant messaging.
Act as an escalation point from the IT Helpdesk for all application support incidents.
Retain ownership of support requests you receive through to their resolution.
Perform regular checks of key processes and data movements to provide early warning to potential problems
Develop a detailed technical and functional understanding of the groups business applications and how they align to business processes
Assist in the creation and modification of reports and the ongoing support of them
Hep troubleshoot application and data related incidents and problems, using your logic and analytical skills to identify the root cause of the problem
Work with third party service providers, or application vendors as required
At least two years experience in a technical IT Support role
Experience of Microsoft SQL and ideally TSQL
Experience of Excel and ideally VBA macros
Knowledge of data processing and reporting
An ability to explain technology and technical content to a nontechnical audience
Analytical, a natural problem solver with the ability to find patterns and trends in data and support incidents.
If you are interested in this opportunity, please apply directly or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.