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About the job
We have an exciting opportunity for a Network Engineer to join our team at Circle IT. Circle IT are a leading and award-winning IT solutions provider that specialise in providing IT support and services (including network installations, IT infrastructure, IT security, strategic consultancy and managed IT support) to a range of businesses nationally, from SMEs through to large multi-site organisations. Working in a dynamic, busy and agile working environment, we ensure quality is at the heart of our services and projects. Our Network Engineers form an integral part of our Technical Team who are responsible for working as part of a wider project and technical delivery team that carry-out cutting-edge networking implementations for our large and growing customer base. Our Network Engineers are also responsible for supporting the companys network support operations centre service, ensuring that our customers are kept informed about matters relating to their network (as required), responding to inbound telephone calls, emails and service requests. Circle IT is a leading and award winning IT solutions provider that specialise in providing IT support and services (include network instillations, IT infrastructure, IT security, strategic consultancy and managed IT support) to a range of business nationally, from SMEs through to large multi-site organisations. Working in a dynamic, busy and agile working environment, we ensure quality is at the heart of our services and projects.Our Network Engineers are individuals who possess strong customer service skills and mind set, with a demonstrated IT project network (and support) background (skills as detailed within the specification). The Network Engineer is also expected to support some Service Desks escalations with multi-user issues as required to ensure we are providing our customers with an effective IT support and managed service. Our Network Engineers are expected to travel. The role has a large element of travel across the UK and working outside of the office for extended periods is expected. There is the requirement to carry out a full DBS check as part of this role. A full job description is available on request. No agency submissions at this time please. To apply for the role, please attach your CV and covering letter to this application. Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time. What we're looking forExperience of working in an IT networking project/support role within a professional or corporate environment.Experience of delivering excellent customer service.Experience of working to strict SLAs and exposure to SLA management.Experience of working in a fast paced environment.Full UK driving license and access to own car.Able and happy to complete an enhanced DBS check An understanding of Windows Server, Virtualisation and Storage technologies (desirable)Networking skills in the following areas: CCNA qualification or equivalent demonstrable experience. Firewalls Support, configuration & deployment Layer 1- Understanding of fibre optic cabling, constraints, technologies, grades, distances, applications, inc. OM1,2,3,4 SM1,SM2, 850nm - 1510nm technologies. Switching- L2, STP, MSTP, RSTP, PVST ; 802.3ad, 802.3aq, 802.1x ; Ether channelling, Port Channels. Routing- HSRP / VRRP ; IPv4 Wireless infrastructure- Controllers, Autonomous and Lightweight Aps Excellent customer service and communication skills.Excellent customer engagement skills - telephone, email and face-to-face.Strong prioritisation, configuration, installation and troubleshooting skills.Able to work unsupervised, with effective time management skills.Be willing to travel and work away for extended periods, large element of the role based out of the office.Approach- Proactive, dynamic, enthusiasticEager to learn, develop and to share knowledge with others Highly motivated and passionate about providing excellent customer service Strong team work ethic Work and behave in-line with Circle ITs Values- Leadership, Support & Respect, Quality & Dedication, Agility & Energy, Passion & Innovation
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A full job description is available by request, #####@######.###