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Change and Configuration Manager

  • Location: Handforth, Cheshire, England
  • Salary: £35k per year
  • Contract hours: FullTime

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About the job

Change and Configuration Manager

The Change and Configuration Manager is responsible for the control and complete lifecycle of change, with specific focus on change enablement and risk reduction with minimal business impact, whilst ensuring full visibility of all change, and that accurate and reliable information is maintained through their lifecycle. To establish and maintain the integrity of all identified service assets and configurations as they evolve.

Principal Responsibilities

Change Management:

  • Manage day to day Change activities, ensuring the Change process operates effectively and efficiently with all stakeholders, internal and external
  • Oversee the implementation of changes and manage the Forward Schedule of planned Change
  • Assess all changes to determine risk and impact to the business prior to approval at the Change Advisory Board (CAB), providing full governance and auditable actions
  • Chairs the CAB & ECAB meetings
  • Builds and maintains relationships with stakeholders across Technology and Business Partners
  • Ensures and promotes the correct use of the Change Management process to comply with the companies policies and standards
  • Acts as Product Owner for Change Management within the ITSM toolset
  • Publishes Change Management Key Performance Indicators and ensures these are met
  • Own the Change Management process within the business
  • Provide training and reviews to all individuals

Configuration Management:

  • Establish and maintain the integrity of all identified service assets and configurations as they evolve, in line with company policy and procedures in the CMDB (configuration management data base)
  • Manage relevant stakeholders related to change and configuration management ensuring appropriate automation and process technology support tools are used
  • Provide leadership, advice and guidance on all aspects of Service Asset and Configuration Management
  • Analyse Changes and ensure CMDB is updated
  • Conducting configuration audits and reconciliation
  • Assists in the identification of products and CIs
  • Maintains current status information on CIs
  • Define and manage policies, standards, processes, procedures and guidelines for service changes and asset management are implemented and followed in all situations

Knowledge, Experience & Skills:

The successful candidate will have/be:

  • ITIL Qualified
  • Proven commercial experience in Service Management and time in the role as a Change and Configuration Manager
  • Significant prior technical experience in Incident, Problem & Change experience preferred
  • Advanced knowledge of I.T Change, Configuration & Release management
  • Success in a reduction of Incidents/Problems cause by change
  • Have worked in a multi customer environment (IT Managed Services)
  • Attention to detail & ability to work under pressure
  • Business Process Improvement
  • Change Management
  • Configuration/Asset Management
  • Managing key stakeholders
  • Organised and delivery focused, strong planning skills, time efficient and process driven
  • Excellent written and verbal communication
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels

Note: This position is based at the Frontline HQ in Handforth, Wilmslow

Working hours are 09:00 - 17:30

About the Company

An established IT solutions provider who offer a wide range of IT related services. Technology partnerships include: SAP Gold Business Partner, Microsoft Gold Partner, VMware Enterprise Partner, Veeam Enterprise Partner, IBM Premier Business Partner and Citrix Silver Partner. Excellent prospects for the right candidate within a successful, very well established company.

How to apply

Please apply here and our client will be in direct contact

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