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Customer Service Consultant

  • Location: Chippenham, Wiltshire
  • Salary: £18000.00 - £20000.00 per annum
  • Contract hours: FullTime

Job provided by Acorn


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About the job

An exciting opportunity has arisen for an experienced customer serviced adviser to join an expanding company with excellent benefits and progression prospects

Main activities / duties

Communicate with advisers, both via phone and email, regarding all aspects of their payments and any commission queries Liaise with other departments within the Network to ensure quality service is provided to ARs
Update systems for new ARs, structure changes and terminations Produce Weekly commission statements for AR firms
*Contribute towards the development, maintenance and testing of any new systems and processes as appropriate

Required experience / skills / attributes

Excellent customer service and communication skills, both written and verbal Experience of building successful relationships with internal and external stakeholders
Ability to work methodically and accurately on multiple administrative tasks Be organised and efficient with a high standard of attention to detail
Ability to work to tight deadlines, meet set targets and plan work to make best use of time Strong team player, with ability to work both collaboratively and under own initiative
Ability to think outside the box Positive Attitude
Ability to work with limited supervision and take appropriate decisions Self motivated, able to complete tasks and exercise judgement

Experience, qualifications and other requirements specific to the role:

Relevant Financial Services/Finance qualification (e.g. FPC1; CeMAP 1 or equivalent) desirable GCSE Maths/English (grade C or above)
*Customer Services background essential

Acorn Recruitment acts as an employment agency for permanent recruitment.

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