We have a fantastic opportunity to join us in our busy Barbour Partner store in Grand Central. Key Responsibilities:As a key holder you will work as part of a team to deliver an exceptional positive customer experience, putting the customer at the centre of all you do. By providing an excellent customer experience you will help to maximise sales and achieve agreed Store success targets. Become an ambassador of our brand(s) (you will be supported with product knowledge) to ensure you are able to effectively help customers and achieve and create the ultimate customer experience. Handle customer queries confidently and escalating where required in a calm efficient manner at all times. To undertake all training and development as required and actively seek out new product information. Play an active role in supporting the Management Team with store standards, including ensuring products are displayed attractively within visual merchandising guidelines. As a senior sales assistant you will be expected to step up and manage the store in the absence of senior management team, this may include processing customer refunds, unlocking and locking the premises and processing end of day back office routines. Ability to work under pressure during busy periods, with flexibility and adaptability. To be aware of and support the Management Team in meeting business expectations for loss prevention and security; following the appropriate escalation and incident reporting processes when required. Embody the values of Outdoor and Country and act as a role model of the Brand.What we are looking for: You will be passionate about providing excellent customer service and have a keen interest in visual merchandising and fashion gained from a previous retail role. Attention to detail is key, as is having a flexible approach and the ability to work to targets.The Barbour brand ethos is built around excellent products backed by exceptional customer service. The store is a Barbour partner store, operated by Outdoorand Country Retail Ltd.
Posted 12 days ago