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Ecommerce Operations Coordinator

  • Location: W1U 1BA
  • Salary: Competitive
  • Contract hours: FullTime

Job provided by Reiss


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About the job

We are looking for an E-commerce Operations Coordinator to join our Digital department based at our Central London Head Office on a full-time, permanent basis. In return you will receive a competitive salary and excellent benefits!

The Role

As our E-Commerce Operations Coordinator, you will report into our Senior E-commerce Operations Manager and play an integral part in new E-commerce initiatives, our online customer journey and managing queries and projects from across the business.

Responsibilities of our E-commerce Operations Coordinator will include:

  • Responsible for day-to-day operations of website and managing new/on-going projects
  • Support the testing phases of projects and facilitate user acceptance testing
  • Document product changes and create training material for these
  • Work with applications and systems to regularly update the website whilst reacting quickly to last minute requests and changes
  • Support the Senior E-commerce Operations Manager and work alongside the Digital and IT teams to define concepts and solution design
  • Assist in delivering the product vision and roadmap for the website
  • Support the customer service team with online customer queries
  • Maintain communication with customer service team to identify and address areas for improvement
  • Work with Creative and Marketing teams to implement site marketing campaigns/promotions
  • Liaise with the external development team to ensure they understand the business context for new features and improvements
  • Keep up to date with E-commerce industry trends and competitor web sites to identify opportunities for an improved customer experience
  • Track and trouble-shoot site problems and bugs

Our E-commerce Operations Coordinator will have the following skills and experience:

  • Previous experience in a similar E-commerce Operations role
  • Strong technical and commercial knowledge with experience gained from retail E-commerce
  • Good understanding of web technology and E-commerce
  • Highly computer literate
  • Strong problem-solving skills
  • Excellent attention to detail
  • Organised and experienced in working to deadlines
  • Excellent communication skills
  • Can-do attitude and desire to learn

If you think you have the skills and experience required to start your story as our E-commerce Operations Coordinator, don’t miss out - apply now!

#IAMREISS

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!