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About the job
Invoice Service Delivery Analyst Uxbridge Duration ASAP 15/01/2019
Reputable Pharmaceutical Company
Up to £138 per day ltd up to £195 per day paye
If youre passionate and ambitious, keen to learn new skills and want to work within a challenging environment then read on.
Reports into the Invoice Service Delivery Manager who is responsible for optimising the delivery of services to customers.
Monitoring performance of the Invoice Service Operational Teams.
Optimising delivery of services to customers through continuous improvement and implementation of process efficiencies.
Customer Relationship Management for Escalations relating to Invoice Service, working closely with FS CRM.
Operational Delivery Process
Drive the closure of open issues and escalations ensuring preventative measures are in place to prevent reoccurrence. Challenge the validity of established procedures, policies and processes to ensure continuous improvement. Provide Technical support to Senior Invoice Analysts and Genpact extended team. Daily Performance monitoring of KPIs and identify process improvements or training requirements of extended Genpact Team. Deliver the training and knowledge transfers of process/system changes to the Operational teams and provide critical process support and transition support following golive. Engage with stakeholders on process performance challenges. Key point of contact for queries triggered by Customer Relationship Manager to SDM Invoice Service. Analysis of KPIs, including RCA and develop action plans. All processes are documented & maintained across the team. Support the closure of open issues and escalations ensuring preventative measures are in place to prevent reoccurrence. Provide support for root cause analysis performed in Genpact. Identify and deliver process improvements within SCA Invoice Service. Ensure that delivery of improvements is optimal, compliant, and aligned and meet both IQMS and Sarbanes Oxley requirements. Ensure all initiatives follow the Change Framework; Diagnose, Design, Implement, Embed & Grow and Learning & Engagement process. Ensure that all working SOPs relevant to the team are maintained. Approve and validate data set up / change requests submitted by Invoice Analyst Run reports to monitor performance.
Operational Delivery Tools
Daily monitoring and support through the use of Comm Cells. Ability to run reports and carry out constructive analysis to support performance management and corrective actions. Provide full visibility of performance to the Service Delivery Manager through agreed reporting tools and KPIs and with clear and effective communication. Operating internal controls and regulatory compliance through applicable policies, procedures and processes. Strong understanding and application of ADP.
Solid experience in either Export (Logistics), Finance or in Supply Chain Operational activities.
Demonstrated ability in successfully resolving customer issues regardless of organisational boundaries , to a mutually acceptable solution
Proven ability to manage projects, interpret complex information and provide informed analysis
Deep understanding of end to end processes and associated technology platforms (preferably SAP and JDE)
Excellent analytical skills. Ability to identify and resolve problems
Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services
Proven people management skills including the ability to deliver through others with the capacity to foster enthusiasm and team work.
Able to see the big picture and capable of thinking beyond immediate area of responsibility.
Self motivated; ability to work under pressure within a continually changing environment.
Educated to degree level or equivalent an advantage.
Knowledge of supply chain processes to include Trade Routes, Invoicing, Credit Notes and Transfer Pricing is a distinct advantage.
Familiar with Export & logistics practices including Letter of Credit.
Highly computer literate with a working knowledge of key global supply chain IT systems (JDE, Babel, Manugistics) and their associated interfaces (046, ITP1 & ICEI) an advantage.
Technical understanding of the company Websmart applications (IMS, TRAM, Manual Log) is highly regarded.
Awareness of all business operating models at an International Level.
A second European language is a bonus but not essential
This position represents a great chance to widen your skill set and progress your career in a successful business.
If you are keen to apply, please send your CV immediately or get in touch for further information.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.