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About the job
LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 950 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.
Job Title: Office Manager Reports To: Depot Manager
To organise and supervise all of the administrative activities that facilitate the smooth running of the Depot. Responsible for the line management of the staff within the office including telesales, credit Control, cash control and Depot Accounts
Checking answer phone messages and emails for the depot and answering any relevant queries
Managing filing systems
Developing and implementing new administrative systems. Ensuring the office as a whole runs as efficiently and effectively as possible.
Recording office expenditure and managing the budget.
Responsible for running monthly margin reports, gross margins on cyberquery, gross margins on trinity, retro credit report, ullage write offs, add backs, aged debt report. Also Reports on Loans, fridges and essential retro’s, free stock, and managing LWC Support.
Responsible for crediting retro within the depot, running 5 weekly’s and printing monthly/weekly margin reports.
To clear any outstanding and pending issues.
Responsible for customer services within the depot, ensuring all queries are dealt with correctly and responsible for the overall customer care of the depot.
Responding to customer enquiries and complaints.
Organising the office layout and maintaining supplies of stationery and equipment.
Maintaining the condition of the office and arranging for necessary repairs.
Overseeing the recruitment of new staff, including interviews, training and inductions.
Responsible for delegating all administration duties to the relevant office staff; sorting out the post, confirmations, filing, processing orders etc.
Ensuring adequate staff levels to cover for absences and peaks in workload.
Delegating work to staff and managing their workload and output.
Promoting staff development, training and disciplinary matters.
Administration of holiday requests and absence monitoring.
Excellent Customer service skills
Use of Microsoft Excel for spreadsheets and records
Full use of ‘Trinity’ system, quote system and Cyberquery
Good team work skills, with office staff as well as drivers and warehousing staff.
Good Management and communication skills
Use of the office till system