Interested in supporting clients to motivate their employees, recognise exceptional effort and reward employees for going above and beyond?
Would you like to work with clients from a wide range of industries – retail, law firms, healthcare, automotive to name just a few?
The role sits within the Operations & Service Delivery division reporting through the busy Production and Fulfilment team that support the marketing and sales team who work closely with clients to create programmes which are perfectly tailored to fit their needs – from sales incentives and employee recognition programmes to ideas schemes, salary sacrifice – all backed up with comprehensive communications, reporting and analysis delivered through innovative IT solutions.
We will expect the right person to ensure the smooth day-to-day administration of programmes across several key clients, complete regular tasks on time and to an excellent standard.
You will have
an aptitude to work as part of a small team whilst retaining ownership of assigned work
A passion for providing excellent customer service
A professional and personable telephone manner
Great written and verbal communication skills
Good knowledge of Microsoft Excel and Word
Proven organisational skills and the ability to prioritise tasks
The Fulfilment Administrator role is key in ensuring the smooth and successful running of our client programmes. Providing our customers with the highest levels of customer service is of paramount importance to us, so the primary function of your role will be to answer queries concisely and professionally.
The role will also involve regular administrative tasks including picking, packing & dispatch of voucher/gift card orders, data input, creation of reports, mailings, sourcing, adhoc tasks and maintaining the award database so an eye for detail is essential to succeed in the role.
You will need to be well-organised, confident and motivated, with great attention to detail. You will be happy working in fast-paced environment with the ability to multi-task and meet deadlines. Working as part of a team you will be proactive in offering ideas and suggestions to improve processes.
You will also develop a good understanding of each of the programmes you work on, Sodexo products and systems.
Ideally you'll be educated to GCSE/O'Level standard and have experience in call handling and dealing with customers.
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.
We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.
Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Posted 19 days ago