10 miles

Community Representative - Arabic Speaker

Newcastle upon Tyne



Company Description

In Ubisoft EMEA Consumer Relationship Centre, we are committed to provide our consumers with an amazing experience to enrich players' lives with unique and memorable gaming experiences. With teams in Consumer Support and Community Management, Ubisoft CRC is dedicated to defining the standards of player experiences across EMEA region. Working in close collaboration with the wider business it is key to fulfilling our mission:  to enrich players’ lives with unique and memorable gaming experiences. We are directly linked to Paris headquarters and we have a strategic place in the organization due to being on the frontline with customers. 

Job Description

Job Purpose:

The Community Representative is responsible for monitoring & organizing Ubisoft forums and managing conversations on other community channels in particular Facebook, Twitter, blogs, YouTube, in close collaboration with Community managers and local subsidiaries.

The Community Representative drives traffic on the community channels to engage and ultimately influence our customers to become active Ubisoft ambassadors.


Manage the local Ubisoft forums by building their structure, overseeing moderation, publishing regularly some content.
-Support community developers and community managers delivering their strategy at regional level.
-Monitor and drive conversation on all Social Media, in particular Facebook, Twitter, and YouTube. Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
-Support the MENA office with scheduling and posting tweets, and general management of the region specific account.
-Gather, analyse and present relevant feedback from the community.
-Demo products at various tradeshows.
-Handle localizations and proofreading with high quality standards.
-Support the wider CRC team as and when required.

Skills and Experience

You have a degree in any Communication related field. A first experience in managing online communities is an asset.
-Fluency in Arabic as well as in English, including outstanding written and oral communication skills in both languages.
-Strong analytical skills and ability to present complex information in a simple format.
-Knowledge of major social media platforms.
-Passion for gaming and engaging with communities.
-Highly organized, proactive, and a positive attitude.
-Flexibility to deal with changes and pressure on late shifts and weekends.
-Basic technical skills, such as HTML, Photoshop, and knowledge of back-office tools for Web or Social Media is a plus.

Additional Information

This role is based in Newcastle upon Tyne, England.

Successful applicants MUST have right to work status in the UK.

Posted 17 days ago

Similar Jobs