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About the job
you a Security professional looking for the next step in your career?
so, we are currently searching for new recruits to become trained Travel Safe
Officers working at Newcastle Railway Station!
This is an
excellent opportunity to progress your Security career and be trained as a
Travel Safe Officer working on the Northern Rail network for one of the largest
Staffing Solutions providers in the Rail industry.
This position is
based at Newcastle Railway Station and therefore you will need to live in the
local area to be considered for this job.
What you get:
salary of £9.25 per hour
training delivered by our Group Training Manager. On completion of your
training you will be RSAS accredited.
real opportunity to progress with the STM Group and make a huge difference to
both the company and the Northern Rail network.
days holiday per annum.
What we want:
will need to hold a valid SIA License (Front Line or Door Supervisor)
have a Driving License valid for a minimum of 2 years.
must have an excellent level of communication and a good command of the English
language as you will be interacting with passengers.
written English is required as you will be required to write incident reports
which could be used in court.
be active, enthusiastic and approachable is a must as you will be walking
through railway stations engaging with the general public, answering their
questions and providing an excellent level of service to all passengers across
the Northern Rail Network.
desire to help people, deliver a pro-active level of customer service and be
professional is a must as you will be the face of our company.
at conflict management and able to diffuse situations appropriately.
experience is desirable although not essential.
Core duties and responsibilities of a TSO:
anti-social behaviour at stations, in accordance with the company policy and
Railway Byelaws, whilst maintaining train service performance.
unauthorised access to trains and/or stations.
appropriate action in dealing with and helping to prevent physical and verbal
assaults on staff and customers and where appropriate in conjunction with the
help of the British Transport Police (BTP)
and record all Station Security Searches as defined by the TRANSEC category of
your station including lifts / disabled ramps / toilets where appropriate and
as directed by Station staff & STM Management Team.
fully conversant with your stations Evacuation Plans and implementing actions
as detailed in section 3.1 of these Assignment Instructions. The STM management
team will provide full training and documented refresher training as required.
instructed monitor local station CCTV reporting any unusual or criminal events
to the British Transport Police, Station Management Team and STM Control.
Before applying to this role please ensure you can
adhere to the following:
able to satisfy British Transport Police screening & vetting requirements.
Integrity is also a key consideration in the vetting process, and you MUST be
able to comply with the ‘Vetting Guidance for RSAS Applicants’ which will be
provided if you are selected to attend an assessment session. You must also be:
· Resident in the UK for a period of 3 years or more Eligible
to work full time in the UK without restrictions.
· Please also be aware that you will be asked to
declare all previous convictions and cautions, including spent convictions and
· British Transport Police vetting policy means that
if perform Special Constable duties you will not be able to retain this
voluntary role at the same time as performing a Railway Safety Accredited Role.
Please do not apply for this role unless:
1.Are able to
comply the BTP vetting standards as explained
2.Are unable to
provide a full 5 years of work history without gaps
3.Are unable to be
flexible to work a variety of shifts across 7 days (shifts structured to cover
early morning to late at night)
Failure to pass the
British Transport Police vetting process will result in the termination of your
application or employment
will be required to attend a mandatory classroom-based training course (6 days)
including a 1 day first aid course. You must pass the examination which
validates this course – failure to pass will also result in the termination of
Due to the high
volumes of applicants if you have not heard back from us by 14 working days
please consider your application unsuccessful
STM Security is an
equal opportunities and diversity aware employer.
STM hold ISO 9001,
ISO 14001 & ISO 18001 certification together with Security Industry
Authority Approved Contractor Scheme accreditation.