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Field Engineer

  • Location: Reading, Berkshire
  • Salary: £32000 - £35000.00 per annum
  • Contract hours: FullTime

Job provided by Context Recruitment


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About the job

IT Field Engineer

Service Desk Engineer / Field Engineer required by a high calibre IT Managed Service Provider (MSP)

The business works primarily with Professional Services organisations (Accountants, Law Firms etc.), and within this role youll be working closely with one of their prestigious clients, onsite across three of their offices located in the Thames Valley. You may also be required on occasion to work from their HQ location in central London and there will be opportunities to work from home.

Duties & Accountabilities:

Monitor systems and identify performance issues proactively
Work within strict SLA timeframes and manage escalation of incidents within defined timelines
Identify problem trends and implement changes as required
Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor
Work with other functions within the business to help identify issues and requirements with a view to continued service improvement

Technology Requirements:

Software and Hardware Troubleshooting skills
Windows 7, Windows 8, Windows 10, Apple OS experience
Excellent troubleshooting skills of standard Microsoft Office suites
Experience working on an ITIL based Service Desk
Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
Microsoft Desktop Support Technician an advantage

It would also be beneficial (although certainly not a requirement), for you to have experience working with Azure or other cloud technologies.

UK Driving Licence + car required

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