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About the job
This role is for a Food & Beverage Supervisor based in Ascot for a 4-5* hotel.
Working alongside the Food & Beverage Service Manager you will be responsible for the smooth running of the In Room Dining outlet during your shift.
Essential Functions & Physical Requirements
Work closely with the F&B Service Manager and Events Operations Manager to run the In Room Dining outlet.
Take orders and deliver In Room Dining across the hotel grounds and be responsible for amenities and the mini bars.
Supporting the Events Operations team with conferences, social events and weddings as required.
Ensure that the back of house and preparation areas are kept clean and orderly at all times.
Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalised service.
Logging or escalating any complaints or issues as required.
Have a high level of presence across the department and be confident in communicating with guests to ensure that their expectations are met and exceeded.
Assist with ordering and stock control
Provide knowledgeable food & drinks advice offering suggestions and recommendations
Ensure that all billing and cashiering are conducted as per the required standards
Aim to achieve Gallup and engagement targets whilst ensuring training and on the job learning occurs for team members.
Lead by example through a hands on approach
Aim to achieve financial targets whilst maintaining a cost conscious approach.
Work closely with the Events Operations Manager and run events.
Support your manager with appraisals, recruitment, reviewing feedback and scorecard results.
Qualifications and Desirables
Hotel School diploma or equivalent
Previous experience in a similar food & Beverage environment
Experience within In Room Dining and/or Events Operations.
Supervising a team
Food and wine knowledge
Complaint handling and Problem resolution
Fluent written and verbal English
- We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.