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Technical Analyst

  • Location: North
  • Salary: £20000 - £25000 per annum Benefits
  • Contract hours: FullTime

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About the job

Technical Analyst – CRM My client is currently recruiting for a Technical Analyst on a permanent basis in Manchester. As the Technical Analyst you will review and allocate IT requests received across the business and be required to work closely with the wider IT department, acting as an interface between the IT department and the rest of the business to support successful business solutions. Responsibilities:Provide technical analysis for systems including business impact analysis, writing support documentation and implementation supportSupport and review defect tickets in accordance with the defect life cycleSupport the problem management process through identifying repeat incidents, raising and investigating problems and known errors, working with other IT teams when neededSupport the service introduction process through attending meetings and workshops, documenting work instructions and training other team members in the use and support of new services as directedInvestigate and analyse complex technical system and operational processes and produce as-is and to-be process maps for stakeholder and technical use Desired experience:Communicate with colleagues and stakeholdersCustomer Relationship Management Systems experienceAnalyse incoming requests and understand/suggest appropriate solutionsPrioritise and allocate work on a daily basis or escalate where requiredUtilise Second/Third line service desk experience If the role is of interest please submit your CV in the first instance. Technical Analyst - CRMMcGregor Boyall is acting as an Employment Agency in relation to this vacancy.

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