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IT Support

  • Location: TF1 2AT
  • Salary: £18,000 - £23,000 (doe) plus bonus
  • Contract hours: FullTime

Job provided by Hired Online


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About the job

1st Line Support Engineer – Permanent - Telford
We are recruiting with a growing, stable business in Telford for a new 1st Line Support Engineer / Technical Support Engineer. This permanent position will suit an experienced IT professional who is looking for a next step in their career with a professional and rewarding organisation.
Duties will include (but not be limited to):

Receiving incoming calls & emails from customers
Carrying out investigations & updating customers
System Administration tasks such as user creations and deletions
Configure all new accounts
Support 2nd & 3rd line support engineers
Make regular courtesy calls to customers

Technically, you will need to be experienced with:

Windows Operating Systems
Remote support & troubleshooting
Dealing with Internet Services including DSL, Domain hosting, email and VoIP

To be considered for this opportunity, you will have experience in a similar role. Also, flexible hours are required.
You will be professional, flexible and well organised as well as having excellent communication skills with the ability to deal with customers of various levels and technical knowledge.
You will obviously be technically astute and looking for a role that will offer development opportunities.

The Telford site is commutable from Shrewsbury, Bridgnorth, Newport, Shifnal, Market Drayton, Wolverhampton, Perton etc
Alternative job titles could include IT Administrator, IT Systems Admin, IT Support, IT Helpdesk, Tech Support, 1st Line IT Support, Internal IT Support, 2nd Line Support, IT Assistant, IT Systems Technician, Support Analyst, IT Support Analyst etc

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