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3rd Line Support Engineer Stockport £46K

  • Location: Stockport, Greater Manchester
  • Salary: £40000 - £46000 per annum + + Bonus + Benefits
  • Contract hours: FullTime

Job provided by Adria Solutions Ltd


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About the job

3rd Line Support Engineer Stockport £46K. Our client based near Stockport, Cheshire is currently looking for a skilled 3rd Line Support Engineer. You will be working for a growing organisation with the following responsibilities:

  • Managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance.
  • Implementing change in a robust and secure manner in a highly virtualised environment.
  • Provide technical support for all existing and new technology used within the Group
  • Implement, develop and support the desktop, server, SAN and software infrastructure estate
  • Identify areas for improvement within supported systems by the proactive analysis of incident root causes
  • Maintain and improve technical knowledge of internal systems and the technical marketplace in which these operate
  • Act as a technical escalation point for 1st and 2nd line team members in order to resolve incidents and provide resolution
  • Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
  • Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
  • Provide technical knowledge, expertise and consultancy on infrastructure project work
  • Analyse incident trend information to drive change to processes, procedures, systems and services within the Infrastructure team *
  • This role would suit an enthusiastic Technician, who is keen to work on cutting edge projects, interfacing with all areas of our business.

Technical skills and experience:

  • Experience of working in an enterprise environment
  • Advanced knowledge of VMware vSphere & Hyper V
  • Advanced knowledge of key infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
  • Experience of MS SharePoint 2013
  • Strong working knowledge of System Centre 2012 including Operations and Virtual Machine Manager & Configuration Manager
  • Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS * Strong interpersonal skills
  • Advanced knowledge/experience of IT systems delivery, maintenance and support * Strong understanding of ISS and Application Web Services & Group Policy
  • MCSE qualified
  • VMWare and/or Hyper V Certification Desirable experience
  • ITIL qualified
  • Experience of Cisco UCS hardware (preferred)

3rd Line Support Engineer Stockport £46K

If you are interested in this position, please send your CV or call ##### ###### for more information.

3rd Line Support Engineer Stockport £46K

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