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About the job
We are looking for talented, dedicated and pro-active individuals, with a passion for providing excellent customer service to assist us in providing an outstanding bereavement service and the best estate administration service to our clients. You will be joining a business whose sole aim is to help families to move on.
The Customer Service Advisor is an integral role to the business, working tirelessly on customer service excellence and continuously improving communications with customers/business partners.
You will have a customer-first, all the time attitude and ensure that we do everything in our power to make sure that unnecessary stress, anxiety, unexpected obstacles and a generally gruelling or difficult estate administration experience does not happen to the families that entrust us to take care of their estate administration.
This requirement comes at an extremely exciting time in the business's history and there is potential for motivated individuals to come into the business and make this role their own.
Whilst professional experience is of high importance to us as a business in finding the right candidates, it is of equal importance that they are a suitable fit for the culture we offer as a business. We uphold four core values and behaviours: Pro-activity, Professionalism, Pride and Politeness. The right candidates will uphold these values in all aspects of their work whilst inspiring their colleagues to do the same. Customer Service Advisor - Job Description Please note: If you are applying for this position on indeed you will need to use the "Original Job" link to view the full Job Description and Equality and Diversity survey
Staff Benefits: Private medical insurance Income protection insurance Life assurance policy Company pension (Matched contribution up to 5%) Buy or Sell up to 3 days holiday per year Employee Assistance Programme Health Cash Plan (Employee funded) Extra day off for Birthdays Half day off for Christmas shopping Cycle to work scheme Office Fruit
Kings Court Trust wants to meet the aims and commitments set out in its equal opportunities policy statement. This includes not discriminating under the Equality Act 2010, and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.
The business needs your help and co-operation to enable it to do this, but filling in this form is voluntary.
The information you provide will not be used in the selection process. This will stay confidential, and will be stored securely with access limited to the Executive and the businesss HR department
Please note:The information in this form is for monitoring purposes only and your identity will remain anonymous. If you believe you need a reasonable adjustment in relation to a disability, long-term illness or health condition, then please discuss this with the Human Resources department on ##### ######or at #####@######.###
Please click here (Equality and Diversity Survey) to participate Weare committed to preventing fraud and safeguarding and promoting the welfare ofemployees, and applicants must be willing to undergo screening appropriate tothe post, including electronic identity checks, review of references and feedback from past employersand the Disclosure and Barring Service (DBS).