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About the job
CHEADLE HULME, CHESHIRE
HIGHLY COMPETITIVE SALARY
We are the largest alarm response (and associated services) company across the heart of Cheshire; and are recognised as a genuine British First.
Due to our continued growth, exciting opportunities have arisen for an Emergency Dispatcher to join our thriving Company.
A fast-paced environment with a family culture, youll be joining a team of talented experts, driven to deliver the best in their areas of expertise.
Werequire high energy and enthusiastic candidates with excellent communicationskills and a can-do attitude. Emergency call handling/emergencydispatching experience is essential, other key criteria are; an excellent trackrecord in customer service, communication and the ability to multitask whilstmaking quick, informed decisions.
Youmust be able to find a solution to any problem, implement it and care about theoutcome. You will have no issues with accountability or delegation andyou will have a naturally positive, calm demeanour and the ability to adaptyour style to a broad range of colleagues and highly intelligent clients.
Role and Responsibilities
Ø Call handling the emergency operator manages our control hub and receives alarm activations
and incoming calls from various sources
Ø Deployment of security operatives to both emergency, and potential risk situations
Ø Compliance with the highest key holding standards that mirror our key holding certifications and
Ø Manage all security operatives in the field and minimise risks of lone working through continuous
communication, guidance and authority over actions
Ø Communicating with monitoring stations, clients, members of staff and emergency services.
Ø Utilising the CRM system to log all incoming/outgoing calls in detail, keeping account
managers informed of any situation or event to ensure customer receives the highest level of service
from all departments.
Essential Skills and Experience
Ø Emergency call handler / dispatcher experience
Ø Right To work in the UK
Ø Excellent communication skills
Ø Ability to make quick, informed decisions
Ø Ability to work and remain calm under pressure
Ø Planning and preparation skills
Ø Ability to work as part of a team
Desirable Skills and Experience
Ø SIA Licence (Company will fund this cost for the right candidate if not already acquired)
Ø Knowledge of the Cheshire area
Why choose us?
ü Competitive salary
ü 4 on, 4 off shift patterns
ü Full training provided
ü Company pension scheme
ü A Personal positivity budget to spend on development activities of your choice e.g. gym
membership, computer courses, gymnastics lessons basically anything that makes you feel good
ü Modern and well-equipped office facilities
ü Collaborative, friendly and fun office environment.
ü Free car-parking on site
ü Close to local amenities
ü Internal promotion opportunities rewarding achievement and effort.