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IT Support (1st/ 2nd Line)

  • Location: London
  • Salary: £22000 - £28000.00 per annum
  • Contract hours: FullTime

Job provided by iKas International


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About the job

iKas International are recruiting on behalf of the UKs leading online gaming and gambling brands who are looking for a passionate technologist, capable of solving an array of techncial issues for a large user base across the business.

The Service Desk provides both 1

st
and 2

nd
line end user support across the business with a strong focus on customer services. You will work on and resolve Incidents and Service Requests whilst following ITIL best practices and processes to ensure the delivery of timely technical resolutions.

Primary Responsibilities;

Acting as the main point of contact for all technical issues and service requests for end users throughout the business

Resolving and escalating Incidents and Service Requests within agreed timelines

Working closely with 3rd line support teams to resolve complex issues

Completing desktop builds and deploying software through SCCM.

Work autonomously using JIRA Service Desk.

Essential experience required;

Minimum of 1year experience working in an enduser facing 1

st
/2

nd
line Desktop Support role.

Experience with an ITSM ticket management system to manage all incidents and requests.

Proficient in ticket triage and escalation processes to 2

nd
and 3

rd
line resolution teams.

Experience with Exchange Administration (email accounts, distribution list, shared mailboxes, resource mailboxes, etc.).

Experience providing support to remote users over the phone.

Strong technical knowledge with: Windows 7, Windows 10, SCCM, Office 2016, Active Directory, Antivirus and VPN.

To be comfortable and have experience in working to an ITIL framework within an organisation.

Your International Talent Provider

iKas International Limited is providing recruitment services for this role. By clicking APPLY NOW, you confirm that you understand that any personal data you submit through your application will be used to provide you with our recruitment services. For further detail on how iKas International Limited process your data, please read the
iKas Privacy Statement.

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