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About the job
Are you a Retail / Customer Experience Assistant Manager seeking a new and fantastic opportunity?
Have you got an eye for the world-class shop floor standards? Are you a proven leader in customer experience? Do you want to work with
one of the world’s best-loved and most innovative technology brands?
Then get in touch now!
We are seeking a passionate and confident Retail / Customer Experience Deputy Manager to work in a stunning new experiential retail destination at the Coal Drops Yard space in London’s Kings Cross.
This flagship destination is set to be a landmark in the London retail landscape. The showcase store will be truly one-of-a-kind, as much an experience as a retail store - with interactive classes and events taking place throughout each day - and as such, we are looking for a retail/customer experience professional at the very top of their game to join us to launch this unique retail showcase.
Reporting into the Customer Experience Manager, you will be turning the brand’s innovative vision, and their drive to push the boundaries of what’s possible, into a reality every single day - ensuring an impeccable standard of customer service across all areas of this multi-discipline retail environment.
Through inspirational leadership and fantastic strategic planning, you’ll be involved in all aspects of customer experience in store - from ensuring customers are greeted correctly upon arrival, to managing your staff at one-off launch activities and high-profile in-store events.
You will help every customer feel inspired by the possibilities that our client’s brand can offer by ensuring each has an unforgettable in-store experience - turning them into true advocates for the brand.
So - who are we looking for?
A highly knowledgeable and passionate Assistant Retail Manager with a strong Customer Experience focus - able to manage large teams across multiple disciplines
A passionate, positive and driven individual, who understands the importance of delivering a flawless customer journey, every time
A natural forward-planner, able to critically assess both their own performance, and the wider retail operation
Highly organised, with an ability to motivate diverse teams through collaborative and inspirational leadership
Does this sound like the opportunity you’ve been waiting for? If so, apply now - we can’t wait to meet you!