10 miles

1st / 2nd Line IT Engineer

Cannock, Staffordshire

£22000 - £25000 per annum + Benefits


nd Line IT Engineer

Salary £22,000 £25,000

Concept Resourcing are working with a global IT Solutions Provider based in Cannock, who are looking to add a 2
nd Line Helpdesk Support to their expanding support. The role will involve over the phone and remote support.

This is a great opportunity for candidates to work for a growing MSP who will expose you to new technologies and put you forward for certifications. There will also be plenty of options to progress your role either.

Key responsibilities:

Ensure that Service Level Agreements (SLA) are adhered to and follow helpdesk procedures/policies while taking full ownership
Take Calls and deal with problems over the phone or remotely from raised tickets
Remain up to date with latest technologies and platforms.
In addition to undertaking the duties as outlines above, you may be required to undertake other duties, within reason, that may be required of you

Experience with some of the below is necessary but you will gain exposure to new technologies in the role.

Windows desktop installation / troubleshooting skills
Microsoft Office Suite and Office 365 Support
Microsoft Server & SBS
Knowledge of ADSL / Routers & Network Switches (Support & Admin)
Microsoft Exchange Server
Network troubleshooting (TCP/IP) & Internet Issues
Antivirus knowledge (AVG, SOPHOS)
Knowledge of backup software
Kaseya, VMware, HyperV

Salary on offer
is £22,000 £25,000

Looking to move ASAP so please send me your latest CV and I will call you to discuss further

Luke Hemmings IT Recruitment Consultant 01384 245 864

Key Words:

IT Helpdesk Analyst 1st/2nd line Ticketing System IT Hardware Desktop Networking

Posted 42 days ago

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