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IT Technical Support Analyst

  • Salary: £25000 to £32000 per annum
  • Contract hours: FullTime

Job provided by EPR Resourcing Ltd


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About the job

Technical Support Analyst
Main Responsibilities and Skills for the third line Technical Support Analsyt:
Responsible for 2nd and 3rd line support functions as part of the Service Desk;
Investigate, analyse and problem solve Service Desk Incidents using SQL;
Liaise and problem solve with Developers and Third Party subcontractors;
Strong Analytical Skills required for this third line Technical Support Analyst
In depth knowledge and experience of SQL Server;
In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues
Strong 2nd / 3rd line software / application support experience;
Experience of MS Windows Server
Experience of using MS Office;
Creative problem solving;
Ability to prioritise and execute tasks;
Strong written and verbal communication skills across all disciplines.
Excellent opportunity for a third line Technical Support Analyst
Java knowledge useful
Attractive company benefits package

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